Lifetime Guarantee

This is the distillation of my approach to design, materials and making developed over more than twenty years of sewing and selling bags.

Each and every bag is personally sewn in my studio with quality materials, components and construction techniques selected for durability, repairability and sustainability.

Quite simply I guarantee your bag is made for many many years of everyday use.

If in the unlikely event that any stitching or hardware should fail they'll be repaired free for life.

Lifetime Guarantee

Gifttt Card FAQ

Can I combine Gifttt Cards?

Yes you can absolutely use a Gifttt Card both as a partial payment, or with other cards to pay for a bag.

To simplify this process I can combine cards at your request so you've a single card to manage and apply to your order.

When will the Gifttt Card expire?

All Gifttt Cards do not expire, so will be able to be used whenever you like.

If you lose or misplace your card, get in touch and I can cancel the original and reissue a new card.

I'd like to order a bag as a gift, can it be exchanged if not right?

It's never easy to know if you've chosen the perfect present so to reduce stress in such situation I'm more than happy to exchange a gift for a credit note, or another bag of the same value.

All I ask is you cover the cost of returning the bag by Australia Post.

Of course if the gift is really, really unappreciated (it happens to the best of us) I'm also happy to discuss a refund - as I want people to absolutely love my bags and love using them.

If you're not particulary sure which bag someone would like I can also organise a gift voucher (supplied with fabric swatches etc so is kind of fancy).

Just get in touch to organise.