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CUSTOMER SURVEY

Thanks so much for completing this short survey.

I'll be using the responses to better understand my customers (such as yourself) to improve both the information I display and the design of my bags.

Once you've submitted the survey you'll be forwarded to a page with the discount code for $25 off your next order either on the website or in-person from the mattt SHOP.

Thanks again

A BIT ABOUT YOU

1 • How would you describe yourself? New customer Returning customer A mattt fanatic, I love what you do

2 • How did you first hear about mattt? An online search (Google etc) Referral by a friend/stranger Seeing the bags in a shop Seeing the bags at a design market Other

3 • Where are you located?

4 • Select all the ways you usually travel (so I can be sure to design bags for the right purpose): Bicycle Car Scooter/motorcycle Public transport Walking Rollerskates ☺

ORDERING A BAG ONLINE

5 • Rate your concerns when ordering a bag online:

Bag not being the size you expected

Bag fabric not being the colour you expected

Order not being delivered on time

Security of paying for your order online

6 • What website information/features do you think would make it easier to order a bag?

7 • How often do you use these devices to shop online (not just this website)?

Desktop computer

Laptop

Tablet (like an iPad)

Smartphone

WHAT YOU'RE LOOKING FOR

8 • Why are you visiting the website? Bag for myself Bag for a gift Just having a look around

9 • How often do you think the bag will be used for these activities?

Travel

School/university

Work

10 • How important is it that your bag is vegan?

11 • Is there anything else you'd like to tell me?

DETAILS FOR YOUR $25 DISCOUNT CODE

Name

Signup for the bimonthly email newslettter? Yes, I certainly would I'm already signed up thanks No thank you, not today

↓

“ I liked how easy it was to place the order and the quick process from ordering to despatch. I received the bag within a day of placing my order. ”

I love the quality and the fabric used to make your bags.

I use the zipper shoulder bag daily for work and it fits everything I need for the day.

I was so happy with the larger size that I purchased the small shoulderbag for going out at night.

A happy camper from Melbourne

CUSTOMER SURVEY

A BIT ABOUT YOU

ORDERING A BAG ONLINE

WHAT YOU'RE LOOKING FOR

DETAILS FOR YOUR $25 DISCOUNT CODE

Have a question for Matt?

Quick question → SMS CHAT

More in-depth → EMAIL

Or explore yourself → FAQ

A quick question → SMS CHAT

Something more in-depth → EMAIL

Or explore yourself → FAQ